IMPORTANT CONSUMER PROTECTION INFORMATION

This search has been produced by Professional Property Searches, 94 Trinity Road, Halstead, Essex, CO9 1ED. Telephone: 01245 763340. E-mail: info@ppsearchers.co.uk, which is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors how registered firms maintain compliance with the Code.

The Search Code:

• Provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the United Kingdom.
• Sets out minimum standards which firms compiling and/or selling search reports have to meet.
• Promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals
• Enables consumers and property professionals to have confidence in firms which subscribe to the code, their products and services.

By giving you this information, your search provider is confirming that they keep to the principles of the Code. This provides important protection for you.

The Code’s core principles

Firms which subscribe to the Search Code will:

• Display the Search Code logo prominently on their search reports.
• Act with integrity and carry out work with due skill, care and diligence.
• At all times maintain adequate and appropriate insurance to protect consumers.
• Conduct business in an honest, fair and professional manner.
• Handle complaints speedily and fairly.
• ensure that products and services comply with industry registration rules and standards

and relevant laws

• Monitor their compliance with the Code.

Complaints

If you have a query or complaint about your search, you should raise it directly with the search firm, and if

appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you

remain dissatisfied with the firm’s final response after your complaint has been formally considered, or if the

firm has exceeded the response timescales, you may refer your complaint for consideration under The

Property Ombudsman scheme (TPOs). The Ombudsman can award up to £5,000 to you if the Ombudsman

finds that you have suffered actual financial loss and/or aggravation, distress or inconvenience as a result of

your search provider failing to keep to the Code.

Please note that all queries or complaints regarding your search should be directed to your search provider in the first instance, not to TPOs or to the PCCB.

TPOs Contact Details:

The Property Ombudsman scheme

Milford House

43-55 Milford Street

Salisbury

Wiltshire SP1 2BP

Tel: 01722 333306

Fax: 01722 332296

Web site: www.tpos.co.uk

Email: admin@tpos.co.uk

You can get more information about the PCCB from www.propertycodes.org.uk.

PLEASE ASK YOUR SEARCH PROVIDER IF YOU WOULD LIKE A COPY OF THE SEARCH CODE

Professional Property Searches

Complaints Procedure

Information for customers 

Professional Property Searches is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.

If you want to make a complaint, we will:

• Acknowledge it within 5 working days of its receipt
• Normally deal with a complaint fully and provide a final response, in writing, within 20 working days of receipt.
• Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
• Provide a final written response, in writing, at the latest within 40 working days of receipt.
• Liaise, at your request, with anyone acting formally on your behalf.

If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOS): Tel 01722 333306 Web site www.tpos.co.uk, E-mail: admin@tpos.co.uk or Email: admin@tpos.co.uk

We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.

Complaints should be sent to:

Customer Services

Professional Property Searches

94 Trinity Road

Halstead

Essex

CO9 1EDL

Tel: 07964 075869 by email to: info@ppsearchers.co.uk